Issues and complications with poor business IT systems are one of the biggest causes of reduced staff productivity. Simple yet crippling problems can prevent staff from working on projects, pushing out deadlines and creating disgruntled clients.

By entrusting your IT systems to a managed service provider, you can reduce the chances of downtime while gaining access to educated professionals that will proactively solve issues quickly and efficiently.

Managed System Services Providers

The first thing your managed system services provider will do is gain a solid understanding of your business and IT requirements through consultation with staff and management. Following proper assessment, they will put a plan in place to ensure your IT needs will be met if not exceeded.

Most managed system services providers will provide access to:

·         Hosted Solutions

One of the most common inclusions within managed services is the use of full or hybrid cloud computing hosted solutions. This will securely bring your business data to the cloud, meaning up-to-date business information can be accessed by your staff anywhere in the world, given an internet connection is available.

The biggest benefit of moving your business to the cloud is that all business information and projects can be worked on collaboratively between staff. This improved collaboration and easy access to information will help boost staff productivity, accountability and accuracy.

·         Cyber Security

Australia has seen an increase in cybercrime in recent years, with these numbers likely to grow in future years. Cybercrime and ransomware attacks can cause catastrophic repercussions to your business. Not only could you lose access to your business data, you could also lose sensitive and confidential client information which could end up in substantial claims brought against your business.

By entrusting a managed service provider with a highly monitored and protected cyber security solution for your business you can put your mind to rest that your business data is safe. Your IT professional will ensure cyber security is always a top priority, keeping up to date with the latest crimes and potential threats.

·         Dedicated Service Desk

Managed system service providers should have a dedicated service desk to provide solutions to any problems faced by your business. If your staff encounter any issues within their IT system, experienced and proficient staff will be available to answer the queries and provide efficient solutions. This will prevent your staff from attempting to solve issues they’ll likely have little to no knowledge of, wasting their valuable time.

The Benefits of Outsourcing Your Business IT

Having a secure and user-friendly business IT system in place is critical to business success. When it comes to managing your IT systems, you have two options; managed your IT in-house or outsource it to a professionally managed service provider. Here’s why the latter of the two is the ideal option for most businesses.

·         Access to Highly-Trained IT Professionals

By outsourcing your IT tasks to an experienced managed service provider, you gain access to a specialised team of experts. These professionals will analyse your business and provide a comprehensive understanding of your business requirements. Having access to knowledgeable professionals who will solve any IT problems you encounter will keep management and staff on track with their own projects.

·         Strategic IT Planning & Management

After understanding your business and IT requirements, your specialised ICT provider will improve the technical processes followed in your business. This will make project planning and administration tasks more efficient.

Outsourcing your data storage to an external company will also give you the ability to expand and manage increases in IT requirements as your business grows.

·         Proactive IT Support

While IT support providers usually provide solutions to problems after they have occurred, managed service providers such as MSS IT have a proactive approach to identify problems before they occur.

·         Improved Focus

When unexpected ICT problems occur, staff are often left confused and stressed, having limited knowledge on how to solve the problems. Outsourcing your business IT will ensure both management and staff can focus on their daily tasks rather than worry about complicated IT problems.

If you want to reduce IT downtime and boost the productivity of your staff, contact the professional team at MSS IT on 1300 677 448 today.